Virgin Australia has unveiled an enhanced ground experience at Adelaide Airport, bringing the
airline’s popular self service technology to the terminal for the first time.
The ground experience will be rolled out in two phases:
Phase One, which is available for use now, features 15 new self service kiosks enabling passengers to check in, print boarding passes and baggage tags.
Guests travelling with checked baggage can then proceed to the Bag Drop line where Virgin Australia team members will ensure an expedited bag drop experience. ervice pods have also been installed, which will allow ground crew to move easily around the check in area and provide further assistance to travellers who require it.
Phase Two will see Automated Self Bag Drops installed at Adelaide Airport in the coming months.
This will eliminate the need for queuing with guests empowered to scan their boarding passes and
drop their bags before proceeding through security and to the departure gate or the Virgin
Virgin Australia Airlines Group Executive Rob Sharp said: “Increasingly, we’re seeing guests prefer
to self manage through the airport experience and we’re pleased to deliver a seamless self service
check in experience to Adelaide, which will create choice and flexibility for our guests.
“Importantly, our team members will be on hand to deliver their fantastic customer service and
assist any passengers who require it. This is about freeing up our team members at the airport and
allowing them to deliver a more concierge style service, and adapt to demand more easily.
“We have been using this technology at Brisbane International, Coolangatta and Perth Airports,
and we are confident it creates the best flow of passengers through check in and into the
“There will still be traditional check in counters available for guests enquiring additional assistance as well as for Business Class, Platinum and Gold Velocity members,” Mr Sharp said.